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These are the questions we are most often asked. If you cant see what you are
looking for please feel free to Contact
Us.
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Who are Autobytel?
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How does the buying process work?
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Where do the cars come from?
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What’s the Autobytel Price Watch promise?
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What’s included with a new car bought from an Autobytel
accredited supplier?
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What’s included in a nearly new or used car bought
from an Autobytel accredited supplier?
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What does submitting a sales enquiry mean?
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How and when do I pay for the car?
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When will I know the exact delivery date of my car?
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Can I part exchange my current car?
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What if I am unhappy with the car after delivery?
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If I cancel my order can I get my deposit back?
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What is Personal Contract Purchase (PCP)?
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How is Personal Contract Purchase(PCP) beneficial for me?
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What is Hire Purchase (HP)?
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Who are Autobytel?
Autobytel.co.uk was founded in 1998 and is a subsidiary of FTSE 250 company, Inchcape plc, an international automotive retail group which has been in business for over a 100 years.
Autobytel is backed by the strength of the Inchcape Retail dealer network with over 100 dealerships nationwide. The company benefits from cutting edge online retail experience along with Inchcape's extensive motor industry expertise to provide a unique customer experience.
Autobytel puts the customer in the driving seat by offering:
The widest choice of makes and models
Value for money deals through our ‘Price Watch Promise’
A seamless customer experience
Inchcape provides a broad choice of motoring solutions for customers and operates in a number of core international markets - UK, Greece, Belgium, Australia, Hong Kong and Singapore. The Group's activities include import, distribution, new and used car retailing, e-commerce and financial services - including consumer and dealer finance and leasing.
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How does the buying process work?
It couldn’t be easier to buy your next car from Autobytel! In 3 easy steps you can have your dream car on your drive.
1. Choose your car
You can research and find prices for your car by using our easy to use search facility or you can let us do the leg work for you by completing our simple online enquiry form or using our call me back service.
2. Submit a sales enquiry
Once you have selected your car, complete our online sales enquiry form or call our dedicated car sales specialists team. Within 24 hours you will be contacted by one of our retail outlets to discuss your requirements in greater detail. Additionally, our dealerships can offer highly competitive finance deals to suit every budget. We also welcome part exchanges and can usually arrange for test drives*.
3. Order your car
Once you’ve found the right car, you can place a deposit via telephone or online, using our highly secure transaction site, approved by VeriSign. Our approved dealership will agree the details of your new car delivery with you.
We are with you every step of the way. Our sales team is on hand to help you with any aspect of your purchase. If you have any questions or need any help give us a call.
*Subject to availability.
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Where do the cars come from?
Autobytel is part of Inchcape Retail, a top five UK dealer network with over 100 franchised retail centres. All our cars are UK sourced through our dealerships offering you great quality and dealership service at internet prices. No imports and no imposters.
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What’s the Autobytel Price Watch promise?
We do everything we can to ensure our prices are as low as they can go. A week-on-week price comparison is conducted reviewing a basket of the best offers from our top competitors so we can consistently offer low prices.
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What’s included with a new car bought from an Autobytel accredited supplier?
Autobytel’s on the road new car price includes first registration fee, number plates and road fund licence. There is also free delivery in many areas or highly competitive delivery prices are always available. Our retailers will confirm delivery arrangements on your car. We offer you complete peace of mind with a full manufacturers warranty with all new cars.
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What’s included in a nearly new or used car bought from an Autobytel accredited
supplier?
The majority of our used cars come with at least 12 months warranty, mileage check, Experian vehicle history / outstanding finance check, minimum term MOT and full professional valet.
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What does submitting a sales enquiry mean?
If you submit a sales enquiry by phone or by email it simply means you are requesting a confirmation on the quote you viewed on the website and further information. You are in no way under any obligation to take the process any further. A car sales specialist will contact with the information you require within 24 hours of submitting an enquiry.
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How and when do I pay for the car?
When you order your car we will need to take a (refundable) deposit of £500 via our secure website or over the phone. The remaining balance will be paid on delivery.
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When will I know the exact delivery date of my car?
Our sales specialists will confirm the exact delivery date with you after discussing your requirements in detail.
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Can I part exchange my current car?
We welcome part exchanges! Our franchised retail outlets will be happy to provide a fair part exchange price for your car.
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What if I am unhappy with the car after delivery?
We have a robust, supportive customer issue resolution procedure and will always attempt to ensure any problems are addressed quickly, efficiently and courteously, our prime concern is that we do all we reasonably can to ensure your satisfaction.
If your order is subject to distance selling regulations the car may be returned within 7 days.
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If I cancel my order can I get my deposit back?
If you cancel your order your deposit is fully refundable within 7 days.
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What is Personal Contract Purchase (PCP)?
Personal Contract Purchase is a highly attractive and increasingly popular way to own a New, nearly new or used car.
It combines fixed monthly payments with exceptional flexibility at the end of the agreement.
Your car's guaranteed future value is calculated (based on a pre-agreed mileage per year and the age of the car) and is deferred as a final payment.
At the end of your PCP agreement you have total control in deciding which of these choices suits you best;
1) Part-exchange your car, any equity after the final payment is taken care of is yours to use as deposit or take as cash-back.
2) Buy the car by paying an agreed minimum residual value
3) Or, subject to mileage and condition, return the car with nothing more to pay (i.e. If car prices fall substantially and you find you have negative equity you hand the car back with nothing to pay!)
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How is Personal Contract Purchase(PCP) beneficial for me?
Personal Contract Hire is becoming increasingly popular to buy a new, nearly new or used car as it offers the following benefits:
Guarantee - A minimum future value for your car is guaranteed by the lender
Great monthly payments - perfect for budgeting
Choice - Buy the car, part-exchange it or just return it, the choice is all yours!
Tax breaks - If you're opting out of a company scheme, your cash alternative isn't subject to company car tax
VAT free - no VAT on payments
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What is Hire Purchase (HP)?
This popular method of funding your car enables you to pay fixed monthly payments over a fixed term at a fixed, competitive, interest rate. You have the option to pay initial cash deposit and/or use your part exchange as a deposit; however deposits are not always required. You also have the option to repay the agreement early and you may receive an early repayment benefit for doing so, the maximum term of the Hire Purchase agreements we recommend is 5 years.
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