Testimonials
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Get a first hand account of what people using Autobytel feel about their car buying experience with us.
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Excellent customer service skills
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I thought I would email you to praise one of your staff members, Adam Twyford.
I rang up regarding a Ford Focus Zetec that I'd seen online, which turned out to have been sold. However, Adam made every effort to find me an alternative and I've now ended up with a Ghia, which is a lot better!
I also have to say that Steve Chudley (who completed the sale) was also really helpful.
I'm not sure if your company have some form of reward scheme in place? But if you do, I would highly recommend that Adam is recognised for his excellent customer service skills.
Regards,
Sarah
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Just what I wanted at an attractive price…
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Chris Hard emailed and spoke to me about my interest in buying a new BMW 325i. He put me in touch with Cooper Cobham and was instrumental in my closing a deal to buy just what I wanted at an attractive price. He was most helpful, courteous and understanding of my elderly foibles and I am grateful to him.
I am obliged too to Daniel Mencis who easily sorted out my queries on the differences in cost of optional equipment through you as opposed to the BMW retail price list.
I've placed my order, paid my deposit and I expect delivery of my new car early in January '07.
With thanks to you all,
Regards,
BJB
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I will be more than happy to recommend your services!
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Yeah - overall, no complaints at all, very straightforward to deal with. I appreciated the service. Mike has given me a number of assurances on various issues by email and over the telephone, I will be more than happy to recommend your services!
Thanks again.
Sukhi
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Autobytel's approach wins every time!
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Thanks for your help in getting the right spec for the Golf. May I say your interpersonal skills are excellent and you sell by getting the customer to where the need to be rather than pushing to close the sale.
As I mentioned, a competitor had a better price on a 3 door SE but was more interested in sticking to the salesman's training script than given accurate information, particularly on availability. Your approach wins every time!
Clive
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Thanks for the great service
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Thanks for a great service, and your patience with the odd hours. The delivery guy was very helpful too, so please thank him.
Picture of the car and it's new happy owners attached.
Thanks!
Robert
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New car on the driveway, job done!
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We had spent 4 weeks trailing around main dealers trying to find a suitable used car to replace our 4 year old Passat.
Your team was able to source a brand new Golf within minutes, ready in 10 days, exactly the spec that we were looking for and it cost less than the 2nd hand cars we had been looking at!
We are now the owners of a brand new, Volkswagen Golf and didnt have to do any more work to complete the deal - a couple of phone calls with the main dealer and trade in sorted - new car on the driveway, job done!
Many thanks for all your help.
Regards
Alasdair
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Brilliant!
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I was treated exceptionally by Michelle when I phoned. All questions answered, brilliant!!
Thanks.
Lynne MacMilan
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If only all telephone contacts were as easy!
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I have just placed an order for a new Mercedes Benz C220 CDI with your company. I spoke with Neil who due to several queries contacted the dealership. He was most helpful and polite and professionally helped me through the order to my complete satisfaction. If only all telephone contacts were as easy! Well done Neil! Well done!
Regards to all for a job well done.
Ken Brice.
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I cannot thank you enough
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I refer to my earlier telephone call of today subsequent to which I have now spoken to Ross Peters who has arranged an extremely good deal for me which I have duly taken up.
From my point of view I cannot thank you enough for your assistance in this matter but just as importantly I would also thank you for the most courteous, efficient and helpful manner in which you dealt with my initial enquiry.
Many thanks.
Regards.
Richard
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genuinelly concerned for our wellbeing
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This is a note to say how well Michelle in Sales worked on our behalf.. She was dilligent, professional, knowledgeable and genuinelly concerned for our wellbeing. We were unable to secure the first vehicle but with Michelles help we sourced an alternative.
Some effort goes unoticed but Michelle did an excellent job and Myself and Nicola would like to express our thanks.
Yours faithfully Frank and Nicola Bell
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So far, so simple
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Hi, Daniel,
Many thanks for your excellent help and guidance regards the purchase of a
new Clio Campus 1.5 dci Sport in Metallic Black and CD upgrade, for my son.
Mark Elgar was most helpful with getting the H.P proposed and accepted.
So far, so simple - nice to speak to human beings for a change! Well done
guys
Roger
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All done ‘n dusted – well done
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Spoke to Martin this afternoon. All done ‘n dusted – well done, even if I do have to travel those extra few miles beyond Guildford to Farnborough! In anticipation of a smooth transaction and the savings achieved dealing through your service, many thanks. JB
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The whole buying process was comfortable
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Hi Mike
Just a quick note to say thanks to you and Jamie for the efficient and helpful way you executed the order for my new VW Passat.
I was delighted by the reception I received on my arrival at Bridgenorth and by the clear ,concise and speedy hand over of the car
Other than the pain of handing over the money the whole buying process was comfortable and hassle free
Thanks again
Best Regards
Gerald
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I would wholeheartedly recommend your approach.
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I must confess that it thought that the price being offered was a bit too good to be true. Several months on I am the very happy owner of a new Merecedes C220 at a price that my local dealer could come nowhere near. In addition, the service provided through the dealer was very good indeed. I would wholeheartedly recommend your approach.
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Ten out of ten
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Hello Darren
I thought I'd just 'pen' a quick e-mail to thank you for the wonderful advice and service you gave me recently, when you sourced a VW Golf for me.
I work in the hospitality industry and know only too well that offering a good service to clients can make a huge difference. In this case, although I'd explored other options, it was your excellent service and continued interest in seeking out the best deal for me that prompted me to order from you. I also appreciated your taking the time to check up that I was completely satisfied with the service from the dealer.
Ten out of ten to you. A good deal and a good service. I shall certainly recommend you to others, and I will make a point of coming to you first the next time we change our car over.
Very many thanks and best wishes.
Mrs A Taylor
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I’m delighted with the price and the colour!
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Just thought I’d drop you a line to say thanks for your help with finding me a deal on the car. It all went through yesterday and I’m due to collect the car on Saturday.
I’m delighted with the price and the colour! So thank you very much for your help with this and for moving so quickly to secure this fantastic deal.
SS
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Just a short note to say thank you for all of your help with finding a car for Carole
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Just a short note to say thank you for all of your help with finding a car for Carole.
As you may be aware she picked up her '07 Golf FSI 1.6 from VW Twickenham on Tuesday afternoon and I can tell you she is absolutely delighted with it!
I would also like you to pass on our thanks to Steve Welsh and to Paul the salesman who took us on the test-drive and did the final handover/paperwork with Carole.
They both looked after us fantastically, particularly as I forgot to phone to warn them that we were coming in last Saturday, and ensured that our entire experience was first class!
As we ended financing the vehicle on a PCP agreement I think we will be customers of VW Twickenham for many years to come.
Once again many thanks for all your help and advice.
Kind regards
Duncan
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I am now driving the results of her very hard work.
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Can I say, after my initial worrys about buying over the net/phone I spoke to Vicki and instantly felt relaxed by her knowledge and first class customer service. From that moment on she worked very hard to find me a deal to suit me. I am now driving the results of her very hard work.
I myself work in a customer service based industry, and I am aware of the challenges staff face daily in pleasing the most difficult of customers, and I must say, from Vicki, right down to the staff in Maidstone Audi, the service was “First Class”.
I have, and will continue to recommend your companies to all my friends and contacts. And I hope to do business with you again soon!
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Persistence, Professionalism and Support
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Dear Darren,
As you can see below our business is concluded. We have collected our new car yesterday from the dealership in Norwich.
I’d like to thank you for your support and understanding. This could not have been completed without your help. Your persistence, professionalism and support helped me with my decision to go ahead even when I had my doubts.
I very much appreciate your help and wish you the best of success with other customers. I will certainly recommend autobytel to my friends!
Best regards,
Nimrod Cohen.
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