Testimonials

I thought I would email you to praise one of your staff members, Adam.

I rang up regarding a Ford Focus Zetec that I'd seen online, which turned out to have been sold. However, Adam made every effort to find me an alternative and I've now ended up with a Ghia, which is a lot better!

I also have to say that Steve (who completed the sale) was also really helpful.

I'm not sure if your company have some form of reward scheme in place? But if you do, I would highly recommend that Adam is recognised for his excellent customer service skills.

Regards,

Sarah

Chris emailed and spoke to me about my interest in buying a new BMW 325i. He put me in touch with Cooper Cobham and was instrumental in my closing a deal to buy just what I wanted at an attractive price. He was most helpful, courteous and understanding of my elderly foibles and I am grateful to him.

I am obliged too to Daniel who easily sorted out my queries on the differences in cost of optional equipment through you as opposed to the BMW retail price list.

I've placed my order, paid my deposit and I expect delivery of my new car early in January.

With thanks to you all,

Regards,

BJB

I have just placed an order for a new Mercedes Benz C220 CDI with your company. I spoke with Neil who due to several queries contacted the dealership. He was most helpful and polite and professionally helped me through the order to my complete satisfaction. If only all telephone contacts were as easy! Well done Neil! Well done!

Regards to all for a job well done.

Ken Brice.

Yeah - overall, no complaints at all, very straightforward to deal with. I appreciated the service. Mike has given me a number of assurances on various issues by email and over the telephone, I will be more than happy to recommend your services!

Thanks again.

Sukhi

Thanks for your help in getting the right spec for the Golf. May I say your interpersonal skills are excellent and you sell by getting the customer to where the need to be rather than pushing to close the sale.

As I mentioned, a competitor had a better price on a 3 door SE but was more interested in sticking to the salesman's training script than given accurate information, particularly on availability. Your approach wins every time!

Clive

Thanks for a great service, and your patience with the odd hours. The delivery guy was very helpful too, so please thank him.

Picture of the car and its new happy owners attached.

Thanks!

Robert

We had spent 4 weeks trailing around main dealers trying to find a suitable used car to replace our 4 year old Passat.

Your team was able to source a brand new Golf within minutes, ready in 10 days, exactly the spec that we were looking for and it cost less than the 2nd hand cars we had been looking at!

We are now the owners of a brand new, Volkswagen Golf and didnt have to do any more work to complete the deal - a couple of phone calls with the main dealer and trade in sorted - new car on the driveway, job done!

Many thanks for all your help.

Regards

Alasdair

I was treated exceptionally by Michelle when I phoned. All questions answered, brilliant!!

Thanks.

L MacMilan

I refer to my earlier telephone call of today subsequent to which I have now spoken to Ross who has arranged an extremely good deal for me which I have duly taken up.

From my point of view I cannot thank you enough for your assistance in this matter but just as importantly I would also thank you for the most courteous, efficient and helpful manner in which you dealt with my initial enquiry.

Many thanks.

Regards.

Richard

This is a note to say how well Michelle in Sales worked on our behalf... she was diligent, professional, knowledgeable and genuinely concerned for our wellbeing. We were unable to secure the first vehicle but with Michelle's help we sourced an alternative.

Some effort goes unnoticed but Michelle did an excellent job and myself and Nicola would like to express our thanks.

Yours faithfully Frank and Nicola

Spoke to Martin this afternoon. All done 'n dusted - well done, even if I do have to travel those extra few miles beyond Guildford to Farnborough! In anticipation of a smooth transaction and the savings achieved dealing through your service, many thanks.

JB

I have now taken delivery of the CLK 320 you arranged for me - everything was spot on as I expected.

Hi Mike

Just a quick note to say thanks to you and Jamie for the efficient and helpful way you executed the order for my new VW Passat.

I was delighted by the reception I received on my arrival at Bridgnorth and by the clear, concise and speedy hand over of the car Thanks again

Best Regards

Gerald.

I must confess that it thought that the price being offered was a bit too good to be true. Several months on I am the very happy owner of a new Mercedes-Benz C220 at a price that my local dealer could come nowhere near. In addition, the service provided through the dealer was very good indeed. I would wholeheartedly recommend your approach.

Hello Darren

I thought I'd just 'pen' a quick e-mail to thank you for the wonderful advice and service you gave me recently, when you sourced a VW Golf for me.

I work in the hospitality industry and know only too well that offering a good service to clients can make a huge difference. In this case, although I'd explored other options, it was your excellent service and continued interest in seeking out the best deal for me that prompted me to order from you. I also appreciated your taking the time to check up that I was completely satisfied with the service from the dealer.

Ten out of ten to you. A good deal and a good service. I shall certainly recommend you to others, and I will make a point of coming to you first the next time we change our car over.

Very many thanks and best wishes.

Mrs A Taylor

Just thought I'd drop you a line to say thanks for your help with finding me a deal on the car. It all went through yesterday and I'm due to collect the car on Saturday.

I'm delighted with the price and the colour! So thank you very much for your help with this and for moving so quickly to secure this fantastic deal.

SS

As you may be aware Carole picked up her Golf FSI 1.6 from VW Twickenham on Tuesday afternoon and I can tell you she is absolutely delighted with it!

I would also like you to pass on our thanks to Steve and to Paul the salesman who took us on the test-drive and did the final handover/paperwork with Carole.

They both looked after us fantastically, particularly as I forgot to phone to warn them that we were coming in last Saturday, and ensured that our entire experience was first class!

As we ended financing the vehicle on a PCP agreement I think we will be customers of VW Twickenham for many years to come.

Once again many thanks for all your help and advice.

Kind regards

Duncan

I just wanted to say Thank You for all you did for me. Not only for making the purchase process so straightforward but for the excellent handover in which you explained how the car's features matched to my driving needs (hilly school runs) and driving style (that is, bad habits - no more clutch control!).

Thanks too to the lady who called me at the weekend with the information that my (ex) insurance company couldn't find - that was very much appreciated.

I am a completely satisfied customer!

Regards, Sandra

Can I say, after my initial worries about buying over the net/phone I spoke to Vicki and instantly felt relaxed by her knowledge and first class customer service. From that moment on she worked very hard to find me a deal to suit me. I am now driving the results of her very hard work.

I myself work in a customer service based industry, and I am aware of the challenges staff face daily in pleasing the most difficult of customers, and I must say, from Vicki, right down to the staff in Maidstone Audi, the service was "First Class".

I have, and will continue to recommend your companies to all my friends and contacts. And I hope to do business with you again soon!

Dear Darren,

As you can see below our business is concluded. We have collected our new car yesterday from the dealership in Norwich.

I'd like to thank you for your support and understanding. This could not have been completed without your help. Your persistence, professionalism and support helped me with my decision to go ahead even when I had my doubts.

I very much appreciate your help and wish you the best of success with other customers. I will certainly recommend Autobytel to my friends!

Best regards,

Nimrod